Return Policy

RETURN POLICY

Ryutek Technologies OPC Pvt Ltd gives utmost importance in delivering products on time and with the best packaging possible. However, due to reasons beyond our control, the following discrepancies will be eligible for return or refund of the order.

Wrong Product

In case the wrong product including different colors than what was ordered is shipped. The return shall be accepted provided you provide us with images of the product and the order details. It shall be your responsibility to send back the package and the correct product will be reshipped.

Damaged Product

In case the product is damaged in shipment the same shall be eligible for a return provided you send the details and images of the damaged shipment within 24 hours of delivery. Any damage reported after this period will solely dependent on our discretion.

Delayed product (Not applicable for 3D memory lamp)

In case the product is delayed than the mentioned time, you shall be eligible for a return with a full refund and the refund shall be disbursed after the return of the product and refund shall be processed within 10 banking days after you provide us with your NEFT details. In case of a delay due to overload at our end, the same shall be conveyed from our end via email or call within one day from order. In case the delay is not acceptable you shall send a written mail for cancellation of the order and the refund shall be processed within 7 banking days after you provide us with your NEFT details. It is your responsibility to provide the correct details. We shall not be liable for any losses due to wrong bank details and the same shall be borne by you.

Wrong address or absence of recipient

In case the address provided by you is wrong or incomplete and the shipment is returned, we shall try to resend the shipment one more time for which the shipping charges will be borne by you and shall be paid in advance. In case you are not able to receive at your address due to your absence or any other reason incomplete and the shipment is returned, we shall try to resend the shipment one more time for which the shipping charges will be borne by you and shall be paid in advance.

If the shipment is returned the second time the order shall be canceled and a cancellation fee of 500 rupees will be deducted and the remaining amount shall be refunded and refund shall be processed within 10 banking days after you provide us with your NEFT details. We shall not be liable for any losses due to wrong bank details and the same shall be borne by you.